doog11 Privacy
Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data doog11 collects from players in Bangladesh and beyond, how that data is used, who it may be shared with, and what rights you hold over your own information. We are committed to transparent, responsible data handling on doog11.net.
About This Privacy Policy
This Privacy Policy applies to all personal data collected by doog11 through the website doog11.net, our mobile-optimised platform, customer support channels, and any other doog11 services. By accessing or using doog11, you acknowledge that you have read and understood this policy. If you have questions, contact our support team at [email protected] at any time.
Section 1
Information We Collect
doog11 collects personal data from users in a number of ways — directly when you register an account, interact with our support team, or complete a transaction, and indirectly through automated technologies such as cookies and server logs when you browse doog11.net. We collect only the data that is necessary for the specific purposes described in this Privacy Policy and do not collect data in excess of those purposes.
The categories of personal data we collect include the following:
- Identity data: Your full legal name, date of birth, and national identity information (such as your Bangladesh National Identity Card number or passport number) collected during account registration and identity verification.
- Contact data: Your mobile phone number (Bangladesh number required for registration and mobile wallet payments), email address, and, where provided, a residential address in Bangladesh or elsewhere in South Asia.
- Financial data: Your mobile financial service account details (bKash number, Nagad number, Rocket number, Upay number) and, where applicable, payment card details (Visa or Mastercard). doog11 does not store full card numbers or mobile banking PINs on its servers; financial data is encrypted in transit via 256-bit SSL and processed by our payment partners.
- Transaction data: Records of all deposits, withdrawals, bets, game sessions, bonus claims, and promotional interactions on your doog11 account, including timestamps, amounts in BDT or INR, and the payment method used.
- Technical data: Your IP address, browser type and version, operating system, device identifier, screen resolution, referring URL, and session duration, collected automatically via server logs and analytics tools when you access doog11.net.
- Usage data: Information about how you navigate doog11.net, which games and sports markets you access, how long you spend on each section, and which promotional offers you view or interact with.
- Communications data: Records of your communications with doog11 customer support, including live chat transcripts, email correspondence, and WhatsApp message logs, retained for quality assurance and dispute resolution purposes.
- Responsible gaming data: Any self-exclusion requests, deposit limits, session limits, or other responsible gaming tool settings you activate on your doog11 account.
You are not required to provide all categories of data to use doog11, but certain data — particularly identity data, contact data, and financial data — is mandatory for account registration, payment processing, and legal compliance. Refusing to provide mandatory data will prevent us from opening or maintaining your doog11 account.
Identity and Contact Data
Collected at registration and used for age verification, KYC compliance, and account security. Includes your full name, date of birth, NID or passport number, mobile number, and email.
Financial and Transaction Data
Covers all deposits, withdrawals, and bets in BDT or INR. Payment credentials (bKash, Nagad, Visa) are encrypted and never stored in plain text on doog11 servers.
Technical and Usage Data
Automatically collected server and analytics data — IP address, browser, device, and on-site navigation behaviour — used to improve platform performance and personalise your experience.
Section 2
How We Use Your Data
doog11 processes your personal data only for lawful, specified, and clearly defined purposes. We do not use your data for purposes that are incompatible with those stated in this Privacy Policy. The primary purposes for which doog11 processes personal data are as follows:
- Account creation and management: To register your doog11 account, verify your identity and age (18+), manage your account settings, and provide you with access to the full range of doog11 betting and casino services.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions on your account.
- Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) legislation, know-your-customer (KYC) requirements, and age verification obligations. doog11 may be required to disclose data to relevant authorities in Bangladesh or elsewhere where legally required to do so.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, multi-accounting, bonus abuse, and money laundering on the doog11 platform.
- Customer support: To respond to your enquiries and resolve disputes submitted via live chat, email, or WhatsApp. Support communications are logged for quality assurance and dispute resolution.
- Responsible gaming: To enforce self-exclusion orders, deposit limits, and session limits you have activated on your account, and to identify players who may be displaying signs of problem gambling behaviour in accordance with our responsible gaming obligations.
- Platform improvement and analytics: To analyse usage patterns on doog11.net and improve the platform's features, game selection, promotional offers, and user experience, including for players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.
- Marketing and promotions: To send you promotional communications about doog11 offers, including cricket betting promotions for the BPL, IPL, and T20 World Cup, and seasonal offers tied to Eid or Pohela Boishakh — but only where you have provided consent or where we have a legitimate interest in doing so, and always with an easy opt-out mechanism.
doog11 relies on one or more of the following legal bases for processing your personal data: performance of a contract (your doog11 account agreement), compliance with a legal obligation, protection of vital interests, our legitimate interests (such as fraud prevention and platform security), and, where required, your express consent.
Marketing Communications
doog11 may send you promotional emails, SMS messages, or WhatsApp notifications about bonuses, cricket betting offers, and seasonal promotions. You may opt out of marketing communications at any time by contacting our support team at [email protected] or by using the unsubscribe link included in any email. Opting out of marketing does not affect your ability to use doog11 services.
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1
Legal Basis: Contract
Processing necessary to open and manage your doog11 account and to execute deposits, withdrawals, and bet settlements.
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2
Legal Basis: Legal Obligation
AML checks, KYC verification, age verification, and reporting to relevant authorities are legally required activities that doog11 must fulfil.
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3
Legal Basis: Legitimate Interest
Fraud prevention, platform security, responsible gaming monitoring, and analytics are legitimate interests that require data processing.
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4
Legal Basis: Consent
Marketing communications and non-essential cookies are processed only with your consent, which may be withdrawn at any time.
Section 3
Data Sharing and Disclosure
doog11 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We share your data only with the categories of recipients described below, and only to the extent strictly necessary for the stated purpose.
| Recipient Category | Examples | Purpose | Legal Basis |
|---|---|---|---|
| Payment Processors | bKash, Nagad, Rocket, Upay, Visa, Mastercard | Processing deposits and withdrawals on your doog11 account | Contract performance |
| Game Software Providers | Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi | Delivering licensed casino and sports games on the doog11 platform | Contract performance / Legitimate interest |
| Identity Verification Services | Third-party KYC providers | Verifying your identity and age (18+) as required by law | Legal obligation |
| Fraud Prevention Services | Risk screening and AML monitoring partners | Detecting and preventing fraud, money laundering, and bonus abuse | Legitimate interest / Legal obligation |
| Analytics Providers | Server-side analytics services | Improving doog11 platform performance and user experience | Legitimate interest / Consent |
| Regulatory and Law Enforcement Authorities | Bangladesh Financial Intelligence Unit (BFIU), law enforcement agencies | Compliance with legal and regulatory obligations, including AML reporting | Legal obligation |
| Customer Support Partners | Live chat and helpdesk technology providers | Delivering 24/7 customer support services to doog11 users | Contract performance / Legitimate interest |
All third-party service providers with whom doog11 shares personal data are required to process that data in accordance with our instructions and applicable data protection law. We do not authorise any third-party recipient to use your personal data for their own purposes beyond those specified in our data sharing agreements with them.
Where doog11 is required to disclose your personal data to a regulatory authority or law enforcement agency, we will do so without prior notice to you where such notice is prohibited by law or where immediate disclosure is necessary to prevent fraud, harm, or criminal activity.
Section 5
Data Security and Retention
doog11 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL encryption for all data transmitted between your device and doog11.net, encrypted storage of sensitive data fields at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits and penetration testing of our platform infrastructure.
Passwords stored on the doog11 platform are hashed using industry-standard cryptographic algorithms. doog11 never stores your mobile banking PIN, card CVV, or full payment card number in plain text on its servers. All payment data processed through third-party providers (bKash, Nagad, Rocket, Visa, Mastercard) is handled in accordance with the security standards of those providers and applicable payment industry regulations.
Despite our best efforts, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected users, doog11 will notify affected individuals promptly in accordance with applicable data protection law, and will take all reasonable steps to contain and mitigate the breach.
Regarding data retention, doog11 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
- Account data (identity, contact, and financial data) is retained for a minimum of 5 years from the date of account closure, in order to comply with AML and KYC legal obligations and to respond to regulatory enquiries.
- Transaction records (bets, deposits, withdrawals) are retained for a minimum of 5 years for financial record-keeping and dispute resolution purposes.
- Customer support communications are retained for 3 years from the date of the most recent interaction for quality assurance and dispute resolution.
- Marketing consent records are retained for as long as your consent is active, plus 1 year following withdrawal of consent, to demonstrate compliance with consent requirements.
- Technical and usage data (server logs, analytics) is retained for a maximum of 13 months in aggregated form.
When personal data is no longer required and the relevant retention period has expired, doog11 securely deletes or anonymises the data in a manner that prevents recovery or reconstruction.
Security Measures at a Glance
256-bit SSL encryption in transit · Encrypted storage at rest · Role-based staff access controls · Regular penetration testing · Hashed password storage · No plain-text storage of payment credentials · 24/7 security monitoring
5-Year Account Retention
Account and transaction data held for 5 years post-closure for AML compliance and regulatory obligations.
Secure Deletion
Data beyond its retention period is securely deleted or anonymised to prevent any possibility of recovery.
In Case of a Data Breach
If doog11 identifies a data breach affecting your personal information at high risk, we will notify you as soon as reasonably practicable with details of what occurred and the steps being taken. Contact [email protected] immediately if you suspect your account has been compromised.
Section 6
Your Privacy Rights
As a doog11 user, you hold a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. doog11 will respond to all rights requests within 30 days of receipt, or sooner where practicable. We may need to verify your identity before processing a rights request to ensure we do not disclose or delete data belonging to another individual.
Right of Access
You have the right to request a copy of all personal data that doog11 holds about you, including your account details, transaction history, and communications records.
Right to Rectification
You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. Update contact details or other information via your account settings or by contacting support.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. Note that legal retention obligations (such as 5-year AML requirements) may limit the scope of erasure requests.
Right to Restriction
You may request that doog11 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being verified following a rectification request.
Right to Portability
Where processing is based on your consent or on contract performance, you may request a structured, machine-readable export of your personal data held by doog11.
Right to Object
You have the right to object to processing of your data based on legitimate interests, including direct marketing and analytics profiling. We will stop such processing upon receipt of a valid objection.
Right to Withdraw Consent
Where doog11 processes your data on the basis of your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting prior lawful processing.
Right to Complain
If you believe doog11 has handled your personal data unlawfully, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we may attempt to resolve the issue.
Section 7
Third-Party Services and Links
doog11 integrates with a number of third-party services in order to deliver its full range of casino and sports betting features to players across Bangladesh and South Asia. These third-party integrations include game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these third-party providers operates under its own privacy policy and data protection framework.
When you engage with a third-party game or payment service that is embedded or linked within doog11.net, that third party may independently collect certain technical data about your device and session in order to deliver its service. doog11 does not control the data collection practices of these third-party providers and encourages you to review the relevant privacy policies of any third-party service you interact with through the doog11 platform.
doog11 enters into data processing agreements with all third-party providers who process personal data on our behalf, requiring them to maintain appropriate technical and organisational security measures and to process data solely in accordance with doog11's instructions and applicable data protection law.
Please note that doog11.net may from time to time contain references to third-party brands (such as game studios, payment networks, or sports organisations including the ICC, FIFA, or BPL). These references are for informational purposes only and do not constitute endorsements. doog11 is not responsible for the privacy practices or content of any third-party organisation referenced on the platform.
No External Tracking by Third-Party Advertising Networks
doog11 does not allow third-party advertising networks to place tracking cookies or pixels on doog11.net for the purpose of delivering advertisements on other websites. Any analytics or marketing tracking on doog11.net is operated solely for doog11's own internal purposes, as described in the Cookies section of this Privacy Policy.
Game Software Providers
Studios like Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may collect session-level technical data to deliver their games. Each studio operates under its own privacy framework.
Payment Partners
bKash, Nagad, Rocket, Upay, Visa, and Mastercard each process payment data under their own regulatory frameworks. doog11 shares only the minimum data needed to complete each transaction.
Data Processing Agreements
Every third-party provider handling personal data on doog11's behalf is bound by a formal data processing agreement requiring compliance with applicable data protection standards.
Section 8
Policy Updates and Contact
doog11 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this Privacy Policy, we will notify registered doog11 users via the email address associated with their account and will update the "Effective" date shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how doog11 protects your data.
Your continued use of doog11.net following notification of an updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes to this Privacy Policy, you should cease using doog11.net and may request closure of your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to doog11's handling of your personal data, please contact our dedicated privacy support team using the details below. We aim to respond to all privacy-related enquiries within 5 working days.
- Email (plain text — not a link): [email protected]
- Live Chat: Available 24/7 via doog11.net
- WhatsApp: Available 24/7 — contact via the chat widget on doog11.net
- Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
- Response time target: Privacy enquiries responded to within 5 working days (Bangladesh Standard Time, UTC+6)
doog11 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with the outcome of a privacy request or complaint, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Policy Change Notifications
Material updates to this Privacy Policy will be communicated to registered users via the email address on their doog11 account before changes take effect. Non-material clarifications may be made without direct notification but will always be reflected in the updated "Effective" date on this page.
Response Time Commitment
doog11 aims to respond to all data subject rights requests and privacy enquiries within 5 working days (Bangladesh Standard Time, UTC+6). Complex requests requiring additional verification may take up to 30 days in total.
18+ Players Only
doog11 services are available to players aged 18 and above only. If you believe that personal data belonging to a person under the age of 18 has been collected by doog11, please contact [email protected] immediately so that we may investigate and delete the data without delay.
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