Responsible
Gaming at doog11
doog11 is built for entertainment. We believe gambling should always be fun, voluntary, and within your personal limits. This page explains the tools, policies, and support resources we provide to ensure every player in Bangladesh has a safe and informed experience on our platform.
Section 1
Age Restriction and Verification
doog11 operates a strict 18+ only policy across all betting and casino services. No person under the age of 18 is permitted to register an account, place a bet, play a casino game, or claim a bonus on doog11.net. This policy is non-negotiable and applies to every player in Bangladesh and across South Asia regardless of the payment method used.
During the account registration process, doog11 collects your date of birth and requires submission of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID) or passport — to confirm that you are aged 18 or above. Accounts that cannot be verified will be suspended pending successful identity confirmation, and any winnings generated during an unverified period may be withheld.
If you are a parent or guardian and you are concerned that a person under the age of 18 in your household may be accessing doog11 or other gambling websites, we strongly recommend installing parental control software on shared devices. Tools such as Net Nanny, Qustodio, and similar applications can restrict access to gambling content and help you monitor online activity.
If you have reason to believe that a minor has opened a doog11 account or accessed our services, please contact our support team immediately at [email protected]. We will investigate the matter without delay and close the account, returning any deposited funds where appropriate.
Strictly 18+ Only
doog11 does not permit gambling by anyone under the age of 18. Age verification is mandatory at registration. Providing false age information is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Protect Minors on Shared Devices
If you share a phone, tablet, or computer with younger family members in Dhaka, Chittagong, or elsewhere in Bangladesh, always log out of your doog11 account after each session and consider using a device password to prevent unauthorised access.
Identity Verification
doog11 uses KYC (Know Your Customer) checks to verify every account holder's identity and age. Valid documents accepted include Bangladesh NID, passport, and driving licence. Verification is completed securely and your documents are protected by 256-bit SSL encryption.
Section 2
Understanding Problem Gambling
Gambling is a form of entertainment. For the vast majority of players on doog11, it remains exactly that — a fun way to engage with cricket betting, casino games, and sports events like the BPL and T20 World Cup. However, for a small number of individuals, gambling can become a problem that affects their finances, relationships, and mental health.
Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or recreational pursuits. It is sometimes also referred to as compulsive gambling or gambling disorder. It does not discriminate — it can affect players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all parts of Bangladesh, regardless of age, income, or experience level.
Understanding the difference between recreational gambling and problem gambling is important. Recreational gamblers:
- Set a budget before they start and stop when they reach it
- Treat losses as the cost of entertainment, not a debt to recover
- Can take breaks from gambling without discomfort
- Do not gamble with money meant for rent, food, bills, or family needs
- Feel in control of when, how often, and how much they gamble
Problem gamblers, by contrast, often feel compelled to chase losses, hide their gambling from family members, borrow money to fund their betting, and find it difficult or impossible to stop even when they want to. If any of these descriptions feel familiar, the responsible gaming tools and support resources described on this page are designed for you.
doog11 takes problem gambling seriously. Our responsible gaming framework is built around early intervention, practical tools, and access to professional support — all available to every player on our platform at no cost.
Recreational Gambling
Playing for fun within a set budget, treating wins as a bonus and losses as the cost of entertainment. The player is always in control of the decision to start, pause, or stop.
Problem Gambling
Gambling that causes financial harm, relationship strain, or emotional distress. The player feels compelled to continue even when they want to stop, and may hide their activity from others.
Early Intervention Matters
Recognising the early signs of problem gambling is the most effective way to prevent it from escalating. doog11's tools are most effective when used proactively, before gambling becomes a serious concern.
Section 3
Warning Signs to Watch For
The following are recognised warning signs that gambling may be becoming a problem. If you identify with one or more of these signs — or if a friend or family member has raised concerns about your gambling — we encourage you to use doog11's responsible gaming tools or reach out to our support team immediately.
Chasing Losses
Placing larger or more frequent bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
Gambling With Essential Money
Using money reserved for rent, food, utilities, bKash transfers to family, or other essential expenses to fund gambling activity.
Hiding Your Gambling
Concealing the extent of your gambling activity from family members, friends, or colleagues, or lying about how much time or money you spend on doog11.
Inability to Stop
Making repeated unsuccessful attempts to cut back or stop gambling, or feeling restless and irritable when you try to reduce the amount you gamble.
Borrowing to Gamble
Taking loans, using credit cards, or borrowing money from family and friends — including via Nagad or Rocket transfers — specifically to fund gambling deposits.
Neglecting Responsibilities
Missing work, skipping family commitments, or neglecting daily responsibilities because of time spent gambling on doog11 or other platforms.
Mood Tied to Gambling Outcomes
Your emotional state — happiness, anger, anxiety — is consistently and strongly influenced by whether you win or lose when betting on cricket, casino games, or slots.
Gambling to Escape Problems
Using doog11 or other gambling platforms as a way to escape stress, anxiety, depression, or personal difficulties rather than as straightforward entertainment.
Increasing Bets for the Same Thrill
Needing to place progressively larger bets to feel the same level of excitement, a sign that gambling tolerance is developing in a way consistent with addictive behaviour.
If You Recognise Any of These Signs
You are not alone. Problem gambling is a recognised condition that many people experience, and help is always available. Scroll down to the Getting Help section of this page or contact doog11 support at [email protected] to activate a self-exclusion, deposit limit, or time-out on your account right now.
Section 4
Self-Assessment Questionnaire
Answer the following questions honestly. If you answer yes to two or more of them, your gambling behaviour may be moving beyond recreational and we strongly encourage you to use doog11's responsible gaming tools or seek professional support.
Responsible Gaming Self-Check
Think about your gambling activity over the past 12 months when answering each question.
Have you ever spent more money gambling than you originally intended to?
Have you gambled with money you needed for household expenses, bills, or family obligations?
Have you tried to win back money you lost gambling — and kept betting to do so?
Have you felt anxious, irritable, or restless when you were unable to gamble?
Have you lied to family members or friends about how much you gamble or how much you have lost?
Have you borrowed money or sold possessions to fund gambling?
Has gambling caused problems in your relationships, work, or daily life in Bangladesh?
Have you ever felt that you needed to gamble with larger amounts of money to get the same level of excitement?
How to Interpret Your Answers
0–1 Yes answers: Your gambling appears to be within recreational boundaries. Continue to use doog11's deposit limit and session tracking tools to stay in control.
2–3 Yes answers: Some aspects of your gambling behaviour may warrant attention. Consider setting a deposit limit or taking a short time-out break via your doog11 account settings.
4+ Yes answers: Your responses suggest that gambling may be negatively affecting your life. We strongly encourage you to activate self-exclusion and speak with a professional support service as soon as possible.
This Is Not a Clinical Diagnosis
This self-assessment is provided as a guidance tool only and is not a substitute for professional medical or psychological advice. If you are concerned about your gambling habits, please speak with a qualified healthcare professional or counsellor in addition to using doog11's built-in responsible gaming tools.
Section 5
Responsible Gaming Tools
doog11 provides a comprehensive suite of responsible gaming tools that every registered player can access at any time. These tools are designed to keep gambling fun and to put you firmly in control of your experience on the doog11 platform. All tools are free to use and can be activated instantly by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your doog11 account. Once a limit is active, no deposit above the threshold will be processed during the set period. Limits take effect immediately and can be lowered at any time. Increases to a limit require a cooling-off period before taking effect.
Loss Limits
Define the maximum amount you are comfortable losing within a given time frame — daily, weekly, or monthly. When your net losses reach the limit you have set, doog11 will automatically prevent further betting until the period resets, protecting you from chasing losses beyond your comfort zone.
Session Time Limits
Set a maximum duration for each gambling session on doog11. When your session reaches the limit you have chosen, you will receive a clear notification and be logged out automatically. This tool helps prevent extended, unplanned gambling sessions that can occur when tracking time becomes difficult.
Time-Out (Cool-Off) Period
Take a short break from doog11 by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot log in, place bets, or make deposits. Time-outs are ideal if you feel your gambling is becoming more frequent than you would like.
Self-Exclusion
Request a longer-term suspension of your doog11 account for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion your account is fully suspended, all marketing communications are stopped, and you will not be able to create a new doog11 account during the exclusion period. See Section 6 for full details.
Reality Check Reminders
Enable periodic pop-up reminders that display how long you have been logged in, how much you have wagered, and your net balance for the session. Reality checks are shown at intervals you choose — every 15, 30, or 60 minutes — and prompt you to decide whether to continue or take a break.
How to Activate These Tools
All responsible gaming tools can be activated by contacting the doog11 support team via live chat or at [email protected]. Our agents are available 24/7 and will action your request immediately. Deposit limit reductions, time-outs, and self-exclusion requests are processed without delay and cannot be reversed during the active period.
Section 6
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on doog11. When you request a self-exclusion, doog11 will immediately suspend your account and prevent you from accessing any betting, casino, or deposit services for the duration of the exclusion period you select. Self-exclusion is the right choice if you feel that gambling is causing harm to you or your family and that you need a meaningful period away from the platform.
doog11 offers the following self-exclusion periods:
- 6 months: Account fully suspended for a minimum of 6 months from the activation date.
- 1 year: Account fully suspended for a minimum of 12 months.
- 2 years: Account fully suspended for a minimum of 24 months.
- Permanent (indefinite): Account permanently and irrevocably closed. A permanent self-exclusion cannot be reversed under any circumstances.
Once a self-exclusion is active, the following measures are immediately put in place by doog11:
- Your account login is disabled and you cannot access any doog11 services
- All promotional and marketing emails, SMS messages, and WhatsApp notifications are stopped immediately
- Any pending bonus offers or free bet credits are cancelled
- Any funds remaining in your account balance are held securely and may be withdrawn following the exclusion period (for time-limited exclusions) or returned upon request (for permanent exclusions)
- Any attempt to create a new doog11 account using the same identity details during the exclusion period will be identified and blocked
To request a self-exclusion, contact doog11 customer support via live chat or at [email protected]. Please state clearly in your message that you wish to self-exclude and specify the period you are requesting. Your request will be processed within minutes, 24 hours a day, 7 days a week including Eid and other Bangladesh public holidays.
Following the expiry of a time-limited self-exclusion (6 months, 1 year, or 2 years), doog11 will contact you before reactivating your account to confirm that you wish to return to the platform. Account reactivation is not automatic — it requires your explicit confirmation.
Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion is active, doog11 cannot reverse or shorten it at your request during the active period. This is a deliberate design feature — the irreversibility of self-exclusion is what makes it an effective tool for players who genuinely need a break from gambling.
6 Months
Short-term full account suspension. Ideal for players who need a structured break with a defined end date.
1–2 Years
Medium-term suspension for players who need a longer and more decisive break from online gambling.
Permanent Exclusion
Irreversible and permanent account closure. Recommended for players who have decided they no longer wish to gamble on doog11 under any circumstances.
Section 7
Deposit and Spending Limits
One of the most practical and effective responsible gaming tools available on doog11 is the ability to set limits on how much money you deposit and spend over a given time period. Deposit and spending limits are the first line of defence against overspending and are recommended for all doog11 players — not only those who feel they may have a problem.
doog11 supports the following limit types, all denominated in BDT (Bangladeshi Taka) and applicable to all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard:
- Daily deposit limit: Sets a maximum total deposit amount per 24-hour period. For example, setting a daily limit of ৳2,000 means that doog11 will decline any deposit that would cause your total deposits for the day to exceed ৳2,000.
- Weekly deposit limit: Sets a maximum total deposit amount per 7-day period, measured from the day the limit was activated.
- Monthly deposit limit: Sets a maximum total deposit amount per 30-day period, helping you manage your gambling budget on a monthly basis in line with your income cycle.
- Daily loss limit: Prevents you from losing more than a specified amount in a single day across all games and betting markets on doog11.
- Weekly and monthly loss limits: Extend the loss limit concept to longer time periods for broader budget management.
- Single bet / wager limit: Caps the maximum stake you can place on a single bet or casino spin, preventing impulsive high-stakes wagers during a session.
Reducing an existing limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 48-hour cooling-off period from the time the request is made, during which the existing (lower) limit remains in force. This cooling-off period is designed to prevent impulsive decisions made during an emotionally charged gambling session from immediately overriding the responsible limits you set when thinking clearly.
To set, adjust, or remove a deposit or spending limit on your doog11 account, contact our support team via live chat or at [email protected] at any time.
Amounts in BDT
All deposit and loss limits on doog11 are set and tracked in Bangladeshi Taka (BDT). If you deposit in INR, the equivalent BDT value at the time of the transaction is counted against your limit. We recommend setting limits that are proportionate to your monthly disposable income.
Lowering Limits Is Always Instant
Any request to reduce a deposit or loss limit takes effect immediately and cannot be reversed for the duration of the period. The 48-hour cooling-off rule applies only to limit increases or removals — never to reductions.
Suggested Starting Limits
If you are unsure where to start, doog11 recommends setting your monthly deposit limit to no more than 5% of your monthly net income. For example, if your monthly income is ৳40,000, consider a monthly deposit limit of ৳2,000 as a starting point. You can always adjust this figure as you become more familiar with how you engage with the platform.
Section 8
Getting Help and Support
If you believe that gambling has become a problem for you or someone close to you, please do not hesitate to reach out. Asking for help is the most important step, and doog11's support team is available around the clock to assist you in activating any responsible gaming tool on your account — including immediate self-exclusion.
In addition to doog11's internal support resources, we encourage players across Bangladesh who are struggling with gambling-related harm to seek independent professional support. The following organisations offer confidential guidance and assistance:
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a confidential emotional support service available to anyone in Bangladesh experiencing distress, anxiety, or addiction-related concerns.
- Gamblers Anonymous: A worldwide fellowship of men and women who share their experience and support each other in recovering from problem gambling. Meetings and resources are available online.
- BeGambleAware: An internationally recognised resource providing information, tools, and referrals for problem gamblers and their families. Available at begambleaware.org.
- GamCare: Provides free and confidential information, support, and counselling for anyone affected by problem gambling. Available at gamcare.org.uk.
doog11 believes that responsible gaming is a shared responsibility between the platform and the player. We commit to maintaining and improving our responsible gaming programme on an ongoing basis and to treating every player's welfare as a genuine priority — not just a regulatory checkbox.
If you need to talk to someone at doog11 about your gambling right now, please use the live chat on doog11.net or contact us at [email protected]. Our team is trained in responsible gaming and will respond to your message with care, confidentiality, and without judgement. Support is available 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, Victory Day, and all other Bangladesh public holidays.
doog11 Support Team
Available 24/7 — English and Bengali speaking agents
Request Immediate Self-Exclusion
If you need to stop gambling right now, contact doog11 support via live chat and say "I want to self-exclude". Our team will suspend your account immediately — no waiting period, no questions required. Your account will be locked within minutes of your request.
Supporting a Friend or Family Member
If you are worried about someone else's gambling habits, you can contact doog11 on their behalf. While we cannot discuss account details without the account holder's consent, our team can advise you on steps you can take to support a loved one who may be experiencing gambling-related harm.
Continue Exploring doog11
Play Responsibly — and Play at doog11
Now that you are fully informed about our responsible gaming commitments, explore everything doog11 has to offer — from live cricket betting to premium slots and casino games, always within your limits.
18+ only. Gambling can be addictive. Play responsibly. Terms & conditions apply.